In the rapidly evolving care-at-home industry, adaptability and efficiency are key to success. Interim of the Great Lakes, under the leadership of CFO Preston Lucas, has not only embraced these challenges but turned them into opportunities for growth.
Interim’s partnership with Axxess and Forcura has been transformative. The integration of these platforms has streamlined workflows, significantly reducing manual processes and accelerating order processing. This technological leap has improved patient care, optimized revenue cycles, and provided real-time data for informed decision-making.
The result? Faster, more efficient operations that benefit both patients and providers.
"It's been a game changer for us because the integrated platforms mean that we can process orders faster. We can go through things without having all the manual steps of standing at a fax machine and sending things out. So that's a huge time saver for our intake team and our orders management team, and it allows the visibility for our leadership team into those processes and those workflows. So we're able to hold those various teams accountable and make sure that we're meeting the right metrics."
- Preston Lucas, CFO, Interim of the Great Lakes
Interim doesn’t just rely on technology; they use the data it provides strategically. By leveraging insights from Axxess and Forcura, they’ve enhanced relationships with referral sources and payers, negotiated better contracts, and effectively managed geographic and regulatory challenges. Their standardized processes, based on the toughest state requirements, ensure they’re always prepared for change.
"So we truly use that data to educate all aspects of our business, starting at our referral sources. You know, looking at how are we standing out in the market compared to our competitors, And what are we offering our patients, and how are we scoring with the publicly reported CMS data, but then also more real time actionable data that we have access to. So we use that with our referral sources to help build those strong relationships and ultimately grow our business."
- Preston Lucas, CFO, Interim of the Great Lakes
The implementation of Forcura Circle has led to impressive order turnaround times and better communication with physicians, directly contributing to improved patient outcomes and reduced rehospitalization rates. This success story isn’t just about technology—it’s about a commitment to excellence, collaboration, and the strategic use of data to drive better patient care.
"A lot of people say, 'Forcura, oh, yeah. That's an e-fax program for your orders.' Well, it's so much more. And we've looked at it as truly our comprehensive document management system altogether rather than just an orders platform."
- Preston Lucas, CFO, Interim of the Great Lakes
Interim of the Great Lakes exemplifies how embracing change, leveraging technology, and fostering strong partnerships can lead to remarkable success in the care-at-home industry. Their story serves as an inspiring model for others, demonstrating the powerful impact of innovation and strategic leadership on patient care and operational excellence.
"It allows us to to make crucial decisions, at the right time. So with real time data and insights from both Forcura and Axxess, we can we can make that informed decision and be able to spot those trends early, whether good or bad, and adapt our strategies effectively to stay ahead in the market."
- Preston Lucas, CFO, Interim of the Great Lakes
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