Reliability is arguably the most important factor when evaluating technology. In post-acute healthcare, tech reliability should be established through meticulous and thoughtful creation of processes that continually produce expected results. These processes should include seamless integration with other industry technologies that collectively provide a foundation of resources to aid in product adoption, new employee training, and a high level of satisfaction for users.
When it comes to user satisfaction, many clinical professionals have become jaded about technology’s usefulness in their everyday work. While they aren’t opposed to medical devices that help determine diagnoses; virtual tools that enable low-level care without an office visit; or mobile devices that allow agile communications, they are often frustrated by technology created for administrative purposes – the organization and standardization of patient information to meet legislative and payor regulations.
From their perspective, the solution has often become its own problem when clinical caregivers feel like they are spending too much time dealing with documentation or communication hurdles, rather than focusing on patients as they’ve been trained to do. Having dedicated back-office staff can help alleviate some of this burden, but these administrators can also be hindered by technology that doesn’t operate as efficiently or consistently as desired, leading to similar bottlenecks and potential compromises to patient care.
With all the complexities of today’s post-acute care market, your staff needs the facility and peace of mind that comes from comprehensive technology you can rely on. This means well-conceived, practical, and thoroughly tested programs that stand up to the rigors of time and practice. It means that processes are clear, replicable, and remove guesswork from the equation wherever possible. It also means that security, operational stability, and the capacity to integrate with other healthcare-optimizing platforms are fundamental components of the program.
Just as with any business, when you have reliable, easy-to-use tools to help your staff with operations, technology becomes empowering, not complicating. Your healthcare employees will be more likely to “trust the process” and stay within guardrails that were likely established to prevent deviation from the system. This encourages wider adoption and streamlines training for new hires. It also broadens your agency’s ability to improve and grow as other tech vendors of excellence are attracted to partnering with your chosen solution.
In short, healthcare technology that is carefully designed to produce reliable results will make your organization more efficient and less costly, while helping you retain staff by providing them what they need to do their jobs. A solid process, when combined with deeply integrated tools, is foundational to success in post-acute care.
Homecare Homebase and Forcura are two software companies in the sector that exemplify this winning approach. As the leading EHR platform for home-based care, HCHB is fully integrated with Forcura, the industry’s best-in-class care coordination solution. To learn more, contact HCHB or request a demo, or visit Forcura’s partner webpage to discover how these technologies work together to not only double their clients’ chances for success, but increase them exponentially.
