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Myths and Magic of Technology Change Management

Leading a successful technology transition can be a daunting task, especially in the home-based care sector where challenges such as staffing shortages, payment reductions, and regulatory pressures persist. To ensure success, technology investments should aim to create a positive user experience and value people, processes, and the right technology. Change management is essential for prioritizing technology investments and ensuring maximum user buy-in and ROI.

Hear From Our Clients

See how clients have embedded change management practices within their operations

"We have a team called Organizational Development. They have specialists (in HR) who focus on this. They have focused sessions and do a lot of preparation and interviewing with the line staff that are going to be impacted by whatever technology is being implemented."

Bob Orlando

VP of Application & Integration Services

"We do polls and emails to determine, ‘Is this something that you could see as beneficial? We really talk about it. We’ll have touch-base calls to discuss whether there really is a problem that needs to be fixed, and if so, how the new technology could function and what it could look like."

Patrick McPherson

Sr. VP of EMR Operations

"We started a rollout on a slow scale, so as issues arose, we problem-solved them,” DiCapo says. “We took an agile approach and said, ‘OK, what are our lessons learned?’ And then we collaborated to determine how we were going to improve with each next group."

John DiCapo

Sr. VP of EMR Operations