Last updated and effective as of August 20, 2024.
Welcome. This Privacy Notice applies to the website provided at https://www.forcura.com/ (the “Site”), the mobile and web-based applications provided by Forcura, LLC (“Forcura”), including Forcura Workflow, Mobile Care Coordination, DirectConnect and Forcura Circle, and all offline processing of information by Forcura (“Applications” and collectively with the Site, the “Services”). This Privacy Notice (this “Notice”) discloses the privacy policy for the Services and describes how Forcura, as operator of the Services, collects, protects, and uses information we receive from visitors to and users of the Services. This Notice has been created in order to inform and demonstrate to you our firm commitment to privacy and to outline how we deal with any Personal Information (defined below) you provide while using the Services. If you do not agree with any portion of this Notice, you should not use the Services.
This Notice applies only to information collected through the Services and not to information collected through any other websites (even if affiliated with Forcura or linked in the Services). Forcura affiliates and subsidiaries may have their own subdomains and websites that may not be subject to this Notice. Forcura business partners, ad networks, and other third parties have their own websites and privacy practices. We encourage you to read the privacy notices of all websites you visit to understand their privacy practices and your options. Any password-protected areas of the Services may be subject to additional terms or agreements with us.
If you live in certain jurisdictions, additional terms and protections may apply. Click here for state-specific terms and protection.
This Notice contains the following information, which you can access by scrolling down:
1. How to Contact Us
You can update your preferences and information by updating your contact information through the Services or contacting us at the e-mail address or phone number below. Additionally, if you have any questions or concerns about our use of your Personal Information or our security and privacy activities, please do not hesitate to contact us through any of the methods below.
Phone: 1-800-378-0596 ext. 606
Email: legal@forcura.com
You can write to us at:
Forcura, LLC
10151 Deerwood Park Blvd.
Building 400, Suite 400
Jacksonville, FL 32256
Attn: Privacy Officer/Security Officer
2. The Information We Collect and How We Use Your Information
There are two kinds of information that we may collect and process about you when you visit or use the Services: (1) Anonymous Information and (2) Personal Information.
“Anonymous Information” is data in a form that does not permit direct association with any specific individual. Anonymous Information is aggregate data used to administer the Services. Anonymous Information comprises information that cannot be used to identify or contact you. Forcura may from time to time retain third parties to help us collect and aggregate Anonymous Information from the Services.
“Personal Information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household, such as name, email address, telephone number, or Sensitive Personal Information (defined below).
“Sensitive Personal Information” (or “SPII”) is Personal Information that reveals:
Personal Information does not include:
We do not attempt to re-identify any de-identified information we may collect or process. To the extent that Anonymous Information is combined with Personal Information, we treat the combined information as Personal Information.
We collect information from you and any devices (including mobile devices) both when you provide it voluntarily and also automatically when you use the Services.
In addition, we also collect Personal Information about you from third parties in connection with the Services, including from the following sources:
Please note that when you apply for a job through this Site, you submit your Personal Information to Bamboo HR, a third party recruiting service, subject to the separate terms and conditions and privacy policies. Please carefully review those policies before submitting your Personal Information.
The following chart provides information about (i) the types of Personal Information we collect, (ii) the sources of information, (iii) the purposes for which we use the information, (iv) whether the information has been disclosed for a business purposes, and (v) the categories of third parties to whom we have disclosed this information in the last 12 months. These categories are defined by state law. We do not necessarily collect all information listed in a particular category, nor do we collect all categories of information for all individuals.
Categories of Information |
Categories of Sources |
Business or Commercial Purpose for Collection |
Disclosed for a Business Purpose? |
Third Parties to Whom Disclosed for Business Purpose |
Personal Identifiers Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, or other similar identifiers. |
This Personal Information is provided directly from you. We may also collect it from publicly available social media sites on which you post this information or from government agencies or other third parties. |
|
Yes | Internet service providers, analytics providers, advertising networks, professional services providers, government agencies, and affiliates. |
Information About You
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, your name, signature, address, telephone number, education, employment, or employment history. |
This Personal Information is provided directly from you. |
|
Yes | Internet service providers, analytics providers, advertising networks, professional services providers, government agencies, and affiliates. |
Usage Information Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. |
This Personal Information is collected directly from you, typically through the use of common tracking tools such as cookies, unique identifiers, invisible pixels or beacons, and similar technologies when you use or visit the Services. |
|
Yes |
Internet service providers, analytics providers, advertising networks, professional services providers, government agencies, and affiliates. |
Sensory Data |
This information is collected directly from you or our service providers. |
|
Yes |
Internet service providers, professional services providers, government agencies, and affiliates. |
Professional or employment-related information |
This information is collected directly from you or our service providers. |
|
Yes |
Internet service providers, professional services providers, government agencies, and affiliates |
We also collect the below categories of Sensitive Personal Information as defined under state law.
We do not use or disclose your Sensitive Personal Information for purposes other than those necessary to provide you with Services, to aid in protecting and securing your Personal Information and our systems, to verify or maintain the quality or safety of our Services and systems, or as otherwise permitted under regulations or required by law.
Categories of Information |
Categories of Sources |
Business or Commercial Purpose for Collection |
Disclosed for a Business Purpose? |
Third Parties to Whom Disclosed for Business Purpose |
Account log-in, password, or credentials allowing access to an account. |
This information is collected directly from you or our service providers. |
|
Yes | Professional services providers, government agencies, and affiliates. |
3. Selling or Sharing Your Information
We do not sell or rent Personal Information to third parties in exchange for money. We do not sell or share the personal information of minors under sixteen (16) years of age, and we have no actual knowledge of any such sales or disclosures.
We may disclose Personal Information to third parties in exchange for analytics or targeted advertising (under California Consumer Privacy Laws, this is called “sharing”, and under the TDPSA, this is called “targeted advertising”). In particular, we may share identifiers, such as unique personal identifiers, online identifiers, Internet Protocol address, or other similar identifiers, with services providers and marketing and promotional partners for analytics or targeted advertising in connection with the Services. You may have the right to opt out of this sharing and targeted advertising. To learn more about opting out or to submit an opt out request, please visit our Your Privacy Choices page.
Categories of Information |
Categories of Sources |
Business or Commercial Purpose for Collection |
Disclosed for a Business Purpose? |
Third Parties to Whom Disclosed for Business Purpose |
Personal Identifiers Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, or other similar identifiers. |
This information is collected directly from you or our service providers. |
|
Yes |
We share this information with our affiliates and marketing partners, such as social media platforms and advertising networks, to offer you opportunities or services that may interest you. |
Information About You |
This information is collected directly from you or our service providers.
|
|
Yes |
We share this information with our affiliates and marketing partners, such as social media platforms and advertising networks, to offer you opportunities or services that may interest you. |
4. Disclosing Your Personal Information
We may disclose Personal Information that we collect or you provide as described in this Notice:
We may also disclose your Personal Information to third parties where required by any court order, law, or legal process, including a response for a government or regulatory request, where it is necessary in connection with the Services, including to enforce or apply our terms of use and other agreements, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers, or others.
Most of the third parties with whom we share your Personal Information are located and store your information in the United States, although some may be located or store your information outside of the United States. These third parties are only permitted to use your Personal Information to the extent necessary to enable them to provide their services to us and are required to follow our express instructions and to comply with appropriate security measures to protect your Personal Information.
We may disclose Anonymous Information with third parties at our discretion.
5. Your Rights and Choices Regarding Your Information
Marketing Preferences. We support the right of visitors to choose. You will be given the right to opt out of receiving any promotional materials about Forcura or its partners whenever you are asked to provide Personal Information on the Services. If you do not opt-out at that time, but later decide that you do not wish to receive future communications of this nature, you can contact us as set forth under “How to Contact Us” above, indicating that you no longer want to receive information relating to the Services. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request or asking you to review a service you have ordered. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
As noted above in “The Information We Collect and How We Use Your Information”, you can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable cookies, your experience with the Services may be impaired and some features may not work as they were intended.
Additionally, Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser. However, these features are not yet uniform, so we do not currently respond to such features or signals. Therefore, if you select or turn on a “do not track” feature in your web browser, we and our third-party providers may continue collecting information about your online activities as described in this Notice.
You can choose to limit the data that third party services share with us using the options provided to you by the applicable third party service (for example, the options provided by a third party social media platform when you connect your social media account with our Services). You can also disconnect your use of the Services from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.
6. State-Specific Rights
Depending on where you live, you may have certain rights with respect to Personal Information that we have collected and used under certain circumstances, including the below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
Right to Know. You can request that we provide you the following information regarding our use of your Personal Information:
Right to Access. You can request that we provide you a copy of your Personal Information that we have collected. You can request a listing of the types of Personal Information we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting personal information), other individuals and business with whom we share personal information, and the specific pieces of personal information that we have collected about you. For a general description of the types of personal information we collect, please visit “The Information We Collect and How We Use Your Information”.
Right to Correction. You can request that we correct any inaccuracies in your Personal Information. Forcura will use commercially reasonable efforts to correct the identified inaccurate information upon receiving a verifiable request.
Right to Deletion. You can request that we delete your Personal Information collected when we no longer need such data in connection with our Services (subject to certain exceptions that may apply under applicable law).
Right to Opt Out of Certain Disclosures. You have the right to opt out of the sale or the disclosing of your Personal Information for purposes of cross-context behavioral advertising. We do not sell your Personal Information. You can make a request to opt out of sharing your Personal Information for cross-context behavioral advertising by visiting Your Privacy Choices. Texas residents additionally have the right to opt-out of “profiling” (generally, this means a solely automated process to evaluate or predict things about you and that is used to make a decision about you with legal or similarly significant effects) uses of their Personal Information.
Right to Appeal. Depending on your jurisdiction, you may have the right to appeal if we deny any of your requests or do not respond to a request.
Right to Non-Discrimination. If you choose to exercise your privacy rights we will not charge you different prices or provide different quality of services unless those differences are related to your Personal Information or otherwise permitted by law.
If one or more of these rights are granted to you under applicable law, and you wish to exercise any such rights listed above, you may exercise your privacy rights by visiting Your Privacy Choices or by calling this toll-free number — 1-800-378-0596 ext. 606.
Only persons who currently live in California or Texas, or are domiciled in California or Texas but are outside of the state for a temporary or transitory purpose (“Residents”), or an agent legally authorized to act on a Resident’s behalf, may make an actionable, verifiable consumer request related to Personal Information (“Consumer Request”). Please understand that we are required to verify your Consumer Request and may require you to provide some information to enable us to carry out such verification. We will deny requests from agents that do not submit proof of legal authorization to act on your behalf. To verify that an agent has legal authority to act for you, we may require a copy of a power of attorney or require that you provide the agent with written permission and verify your own identity with us. We cannot respond to your Consumer Request or provide you with Personal Information if we cannot verify your identity or authority to make the Consumer Request and confirm the Personal Information relates to you.
When you, or someone legally authorized to act on your behalf, make a Consumer Request, you can expect the following:
If we deny any of your requests, or do not respond as described above, Texas residents have a right to appeal. You may make such an appeal by submitting a request in the same way as described above for exercising your rights. As part of our verification for consumer rights and appeals, we will request that you provide the reason for the appeal and/or other information regarding your request. In addition, you will need to provide us with certain information such as your name, email address, phone number, date of birth, physical address, or other information in order for us to confirm that you are who you say you are.
Additionally, under the California Civil Code, California Residents have the right to ask us one time each year if we have shared Personal Information with third parties for their direct marketing purposes and the identities of any such third parties. Alternatively, the law provides that if Forcura has a privacy policy that gives either an opt-out or opt-in choice for use of Personal Information by third parties (such as advertisers or affiliated companies) for marketing purposes, Forcura may instead provide you with information on how to exercise your disclosure choice options free of charge. Forcura qualifies for the alternative option and has adopted a policy of not disclosing the Personal Information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option that prevents that information from being disclosed to third parties for those purposes. It has established this Notice that provides you with details on how you may either opt-out of the use of your Personal Information by third parties for direct marketing purposes. If you are a California Resident and would like to request information about how to exercise your third-party disclosure choices, please send a request to legal@forcura.com with a preference on how our response to your request should be sent.
7. Security
Security of information communicated by or to us over the Internet is of utmost concern to us; however, no data transmission over the Internet can be guaranteed to be 100% secure. The Services incorporates reasonable safeguards to protect the security, integrity, and privacy of the Personal Information we have collected. We have put in place reasonable precautions to protect information from loss, misuse, and alteration, including Secure Socket Layer (SSL) technology and database encryption for the Services. Please do not use email to communicate information to us that you consider confidential. While we strive to protect your Personal Information, Forcura cannot ensure or warrant the security of any information you transmit to us or through the Services.
8. Retention
We store personal information about you on computer systems operated by us or our service providers. We keep various records that contain Personal Information in accordance with applicable state and federal regulations, or pursuant to contractual obligations. In general, we aim to keep Personal Information only for as long as necessary and only for the reason(s) we collected it. It may be necessary to keep Personal Information longer than our official retention periods for legal or regulatory reasons, including litigation.
We consider the following criteria when determining how long a particular record will be retained, including any personal information contained in that record:
The same personal information about you may be included in more than one record and used for more than one purpose, each of which may be subject to different retention periods based on the factors listed above.
9. Children’s Privacy
The Children’s Online Privacy and Protection Act of 1998 (“COPPA”) defines a “Child” (or “Children” as used herein) as anyone under the age of 13. Forcura strictly adheres to COPPA. For that reason, we do not collect or maintain information obtained through the Services from those we actually know are under 13, and no part of the Services are structured to attract anyone under 13. By using the Services, you represent that you are at least 13 years old. If you do not meet this age requirement, then you must not access or use the Services.
If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us though one of the methods listed under “How to Contact Us” above. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take reasonable steps to remove that information from our servers.
For more information about COPPA, which applies to websites that direct their services to children under the age of 13, please visit the Federal Trade Commission’s website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.
10. External Links
The Services may provide links to various websites that we do not control. When you click on one of these links, you will be transferred out of the Services and connected to the website of the organization or company that you selected. Each of these linked sites maintains its own independent privacy and data-collection policies and procedures. While Forcura expects its partners and affiliates to respect the privacy of our users, Forcura cannot be responsible for the actions of third parties. If you visit a website that the Services links to, we encourage you to consult that website’s privacy policy before providing any Personal Information and whenever interacting with any website.
11. Consent and Modifications to Notice
The Services are controlled, operated, and administered entirely within the United States. By using the Services, you signify your agreement to the terms of this Notice. If you do not agree with this Notice, please do not disclose any Personal Information through the Services. This Notice and the use of the Services are governed by Florida law. Any claim related to the Services or this Notice shall be brought in a federal or state court in Jacksonville, Florida, within one year after the claim arises. Users of the Services consent to the sole and exclusive jurisdiction and venue of such courts as the most convenient and appropriate for the resolution of disputes concerning this Notice. This Notice and the notices outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.
Forcura may modify this Notice at any time, in its discretion, and modifications are effective upon being posted on the Services. We will announce any material changes to this Notice through an alert on the Services and/or via email.