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Mobile Integration: Making Remote Health Work

Value-based purchasing and other big systematic changes have moved health care outside of the doctor’s office. The demand for remote and home health services is on the rise.

Providers and agencies across the country are looking for better ways to serve more patients with less, manage regulatory requirements, and optimize reimbursement revenue.

 

While home health is often slower than larger hospital systems at adopting and implementing new technology, it now has the opportunity to be a leader in sharing best practices for integrating data across systems. The challenges that home health providers have always faced are now challenges for everyone. Home health agencies can be a model for larger acute providers as they figure out how to make remote health work seamlessly for patients, providers, and payers. The rise of mobile is enabling many of these challenges to be managed with technology.

 

From Paper to Paperless

While today EHRs are a given (90% of healthcare organizations have something in place), paper still exists. In the home health environment getting documents back to the home office and into the EHR can be a real challenge. Finding the nearest fax machine or hand-delivering consent, power of attorney or insurance forms is stressful, inefficient and risky.

 

Mobile devices are now allowing home health administrative and clinical staff to capture and easily route documents for processing and attachment into the patient chart in real-time. This eliminates compliance risks and expedites the delivery of needed patient care.

 

No More Company Phones

Everyone has a smartphone. Issuing company-owned phones, cameras, and document scanners is a thing of the past. In addition to being expensive, cameras and scanners can’t easily be secured and have the potential to cause HIPAA violations.

 

With mobile secure messaging and scan capture applications, home health agencies can allow their employees to simply use their own devices all while ensuring compliance.

 

Sharing Clinical Information

These same secure messaging and scan capture applications allow care providers to easily share clinical information with the care team decision-makers and attach it to the patient chart quickly and securely. For example, in home health, wound images can be easily captured, labeled, and securely attached to the patient chart to ensure proper reimbursement and confirm homebound status.

 

Do More with Less

In order to survive in today’s healthcare environment, clinical organizations need to find a way to compete. Having an efficient intake process is not always the case, however, agencies that have a streamlined process often become the provider of choice for referring clinicians and are winning out against competitors. Efficient intake becomes a real advantage allowing these organizations to grow. The use of mobile devices in the intake process enables organizations to eliminate paper and all the associated inefficiencies. Faxing, as it should be, becomes a thing of the past and referrals and other documents can be instantly delivered to the back-office to begin processing.

 

While the use of mobile in these scenarios is not necessarily all that different from what other industries have been doing for a decade, it is a tool that is enabling home health agencies to reduce administrative expenses, expand capacity, reduce compliance risk, expedite patient care and realize a greater ROI on their EHR investment. Larger provider groups and hospital systems can use mobile as a competitive advantage as well and can model their larger implementations off of the many successful home health agencies.

 

At Forcura we are committed to helping home health and hospice agencies deliver better patient care through connected communication. Our integrated document workflow and communication platform supports automating the intake process, orders tracking, mobile document capture, secure messaging and integrates with the EHR of record. While we build great technology, we are a service company at heart. We work with all our clients to implement the Forcura platform in the way that best meets their business objectives.

 

We’d love to hear about your current integration challenges and share some of the mobile success stories we’ve seen with other agencies across the company. Connect with us via email, Twitter or LinkedIn and let’s chat.

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Topics: Care Coordination

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