With more than a decade serving home-based care and approaching 900 clients nationwide, Forcura has amassed experience not only in building workflow management technology for providers, but in coaching and supporting these same providers as they undergo technology changes and seek the highest ROI they can achieve.
Implementation is the launchpad to your change management journey, and like all the services we offer our clients, we’ve put a lot of thought and care into the process so that your organization will have the smoothest ride possible with the greatest chance for ongoing success.
At Forcura, our Implementation Team is composed entirely of highly trained, in-house employees who will support your team throughout the entire deployment (for some general advice and to hear from industry peers who have put change management steps into practice, download our white paper and view other great resources in our handy toolkit).
Implementation Tiers:
The number of hours required for implementation and training generally coincides with the client’s census.
Steps to a Successful Launch:
DISCOVERY
Kick Off Call Client's executive sponsor, IT staff member, and power user, along with Forcura's implementation project manager and account executive, discuss the implementation overview, timeline, and next steps. |
Behind the Scenes |
| Technical Implementation Call Discuss the technical requirements, such as the fax line infrastructure or Send to Forcura, powered by Send to Forcura installation to bring fazes into Forcura. |
Behind the Scenes Submit port request/forwarding line request, notify EHR of go-live date and testing, account and workflow configuration (including dashboard, document types, statuses, fax groups, tags), SFTP connection set up and create security group |
| Workflow Discovery Session Introduce the power user to the Forcura application and identifies potential areas for added efficiencies. |
Behind the Scenes Workflow refinement, complete user set up, install and test Send to Forcura, configure and map document templates, configure EHR integration |
VALIDATION
| Workflow Validation Session Ensure the power user validates the new Forcura workflow process before introducing the rest of the users to the application. |
|
Integration Testing Session Utilized when it’s necessary to ensure that EHR integrations are working as needed and data is flowing successfully. |
Behind the Scenes Interface testing with EHR, confirm branches, go-live date, physicians, patients, referral process, etc. |
TRAINING AND GO LIVE
| Interactive Training Sessions General user training and site admin training, which ensure a level of comfort with the application and provide the client site administrator with the necessary skills to maintain and run their account. |
Distribute user guides/training materials
|
Go Live The date your account is active, your fax line(s) has been redirected to Forcura, and your agency is utilizing the application to send and receive live documents. |
Behind the Scenes Clear out testing data, delete training records, activate analytics, confirm backfilled patients, fax lines, and interface |
POST-DEPLOYMENT SUPPORT
Post Go Live Check in's 1- and 2-week check in’s after Go Live |
Transition to Account Management and Support Hand off call to Account Manager, Introduce Forcura Support, Complete post-implementation survey |
When you sign up with Forcura, you gain much more than best-in-class technology; you gain a partner who is truly dedicated to the success of your business. With a 97% client satisfaction rate, our Implementation Team represents the front lines of this effort; their expertise will ensure your organization is off to the right start, supercharged and ready to tackle your next biggest challenges.
