Efficient orders management is paramount in the healthcare sector, ensuring timely care delivery and patient satisfaction. Concierge Home Care, an award-winning home-based care enterprise and a joint client of Forcura and WellSky, embarked on a transformative journey to streamline their orders management process. Through the implementation of Forcura Circle, they achieved remarkable results, enhancing efficiency and provider satisfaction and achieving an enviable 6.22-day cycle time.
Understanding the Challenges
Concierge Home Care faced significant hurdles in managing orders efficiently. To address these challenges, Adam Flint, the Vice President of Enterprise Process Management, spearheaded initiatives to integrate clinical, operational, and technical components seamlessly. A clinician by training but also an experienced operations leader, Adam recognized the importance of innovation and the need for technology to support their business goals.
Building an Innovative Culture
Concierge's success stems from fostering a culture of innovation and adaptability. Adam emphasized the importance of challenging traditional approaches and embracing change. He notes, "We operate from the premise of what do we need to accomplish... We don't let that model be restricted by only what's available or even only what we know."
Leveraging Forcura Circle
Through a collaborative effort between Forcura’s client engagement team and Concierge, Concierge recognized the potential of Forcura Circle in addressing their orders management challenges. Adam shares "This is a really good example of define the problem, define the ideal solution and then go find the tool or tools to help you achieve that.” By piloting the platform with select physicians, they witnessed a dramatic reduction in order turnaround times. Adam explains, "We did notice very quickly... that their return times plummeted." Circle's seamless e-signature capabilities enabled Concierge to expedite the signature process, significantly enhancing efficiency and reducing administrative burden.
Buoyed by the success of the pilot program, Concierge scaled up the adoption of Forcura Circle across their entire organization. The results were astounding, with average turnaround times plummeting and a significant increase in order processing efficiency. Adam cites, "Today...we had an average turnaround time with Circle...of 6.22 days. I'm happy to say that across all channels for our company, our return rate is above 80% in seven days." Through meticulous measurement and analysis, Concierge ensured that decisions were driven by objective data, leading to sustained improvements in operations.
A Bright Future AheadConcierge's journey with Forcura Circle exemplifies the transformative power of innovative solutions in healthcare. By embracing change, fostering a culture of innovation, and leveraging cutting-edge technology, Concierge continues to redefine standards in home care delivery. Their partnership with Forcura and WellSky underscores their commitment to excellence and positions them for continued success.
Want Forcura Circle to transform your orders management? Contact us today.
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As Forcura's Director of Communications and Brand Strategy, Kate brings a robust background and knowledge of the healthcare and post-acute industry to Forcura. She also represents Forcura as a social media ambassador at events around the country, is an on-camera reporter and interviewer, and host of our Innovate Jax podcast. |
